Cancellation Policy
At NexaKart.org, we understand that you may need to cancel an order due to unforeseen circumstances. This Cancellation Policy explains when and how an order may be cancelled.
By placing an order on NexaKart.org, you agree to the terms outlined below.
1. Order Cancellation Before Dispatch
Customers may request cancellation of an order before it has been packed or dispatched from our warehouse.
If your cancellation request is approved before shipment, a full refund of the amount paid will be processed to the original payment method.
2. Order Cancellation After Dispatch
Once an order has been shipped, it cannot be cancelled directly.
If you no longer wish to keep the product, you may request a return after delivery, subject to the eligibility criteria mentioned in our Return Policy.
3. Cancellation of Prebooking Orders
Prebooking orders may be cancelled before dispatch by contacting our customer support team.
Approved cancellations will be processed in accordance with our Prebooking Policy and applicable refund guidelines.
4. Cancellation by NexaKart
NexaKart reserves the right to cancel any order under the following circumstances:
- The ordered product is out of stock or unavailable.
- Incorrect pricing or product information due to technical or human error.
- Payment authorization or verification fails.
- Suspected fraudulent or unauthorized transaction.
- Incomplete or invalid shipping information.
- Any unforeseen operational or logistical issue beyond our reasonable control.
If an order is cancelled by NexaKart after payment has been received, the full amount paid will be refunded to the original payment method.
5. Refund for Cancelled Orders
Approved refunds for cancelled orders are generally processed within 5–10 business days.
The actual credit timeline depends on your bank, credit card issuer, UPI provider, or payment gateway.
6. Non-Cancellable Orders
The following orders may not be eligible for cancellation:
- Orders that have already been shipped.
- Customized or made-to-order products.
- Products specifically marked as non-cancellable on the product page.
- Digital products, software licenses, or downloadable content (where applicable).
7. How to Request Cancellation
To request an order cancellation, please contact our customer support with the following details:
- Order ID
- Customer Name
- Registered Mobile Number
- Reason for Cancellation
Our support team will review your request and notify you of the cancellation status at the earliest.
8. Changes to This Policy
NexaKart reserves the right to amend or update this Cancellation Policy at any time without prior notice. Customers are encouraged to review this page periodically for the latest information.
9. Contact Us
If you have any questions regarding our Cancellation Policy, please contact us:
NexaKart.org
Second Floor, Office No. 1,
Shree Siddheshwar Plaza,
New VIP Road,
Vadodara – 390025,
Gujarat, India
Phone: +91 75675 74758
Email: Support@nexasofttechnology.com
Working Hours: Monday – Sunday | 9:00 AM – 8:00 PM
Last Updated: July 2026
