Delivery Policy
At NexaKart.org, we are committed to delivering your orders safely and on time. We partner with trusted logistics providers to ensure a smooth delivery experience across India.
Please read our Delivery Policy carefully before placing an order.
1. Delivery Coverage
We currently deliver to most serviceable locations across India. Delivery availability depends on the courier network and your PIN code.
2. Order Processing
- Orders are processed after successful payment confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Processing times may vary during festivals, sales, or other peak seasons.
3. Estimated Delivery Time
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Areas: 5–10 Business Days
These delivery timelines are estimates and may vary depending on courier availability, weather conditions, government restrictions, or other unforeseen circumstances.
4. Delivery Charges
Delivery charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, NexaKart may offer free delivery on selected products or promotional campaigns.
5. Delivery Attempts
Our courier partners will make reasonable delivery attempts at the shipping address provided during checkout.
If the customer is unavailable after multiple delivery attempts, the shipment may be returned to our warehouse.
6. Order Tracking
Once your order has been shipped, tracking details will be shared through SMS, email, or your registered account (where applicable).
You can use the tracking number provided by the courier partner to monitor the shipment status.
7. Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occur due to:
- Natural disasters or adverse weather conditions.
- Public holidays or festivals.
- Courier network disruptions.
- Government regulations or transportation restrictions.
- Incorrect or incomplete shipping information provided by the customer.
In such cases, we will make every reasonable effort to keep you informed.
8. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information while placing an order.
NexaKart shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
9. Damaged Packages
If you receive a package that appears to be damaged or tampered with, please do not accept the delivery whenever possible. Contact our customer support immediately with photographs of the package and product.
10. Contact Us
If you have any questions regarding our Delivery Policy, please contact us:
NexaKart.org
Second Floor, Office No. 1,
Shree Siddheshwar Plaza,
New VIP Road,
Vadodara – 390025,
Gujarat, India
Phone: +91 75675 74758
Email: Support@nexasofttechnology.com
Working Hours: Monday – Sunday | 9:00 AM – 8:00 PM
Last Updated: July 2026
