Return Policy

At NexaKart.org, customer satisfaction is our priority. We strive to deliver genuine, high-quality products across multiple categories including Electronics, Kitchen Appliances, Fashion, Mobile Accessories, Home Appliances, Sports & Fitness, Computer Accessories, Home Improvement, Automotive Accessories, and more.

Please read our Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

You receive a damaged product.
You receive a defective or non-working product.
You receive an incorrect item.
The product delivered is significantly different from its description.

Return requests must be submitted within 7 days from the date of delivery.

2. Items Not Eligible for Return

Products damaged due to misuse or improper handling.
Products without original packaging, accessories, manuals, warranty cards, or invoices.
Items showing signs of use, installation, or alteration.
Personal care, hygiene, and intimate products once opened.
Customized or special-order products unless received damaged or defective.

3. Return Process

To initiate a return:

Contact our customer support within the eligible return period.
Provide your Order ID, product details, and clear photographs or videos (if applicable).
Our support team will verify your request and provide return instructions.
Once approved, the product must be securely packed and handed over to the assigned courier partner.

4. Product Inspection

After receiving the returned product, our quality team will inspect it. If the return meets our policy requirements, the request will be approved for replacement or refund.

5. Refund

Approved refunds will be processed to the original payment method or as store credit, depending on the payment mode and applicable circumstances.

Refund processing generally takes 5–10 business days after successful inspection of the returned product.

6. Replacement

If a replacement is available, we will dispatch the replacement product after the returned item has passed inspection. If the product is unavailable, a refund will be issued.

7. Order Cancellation After Shipment

Orders that have already been shipped cannot be cancelled directly. Customers may initiate a return after receiving the order, subject to this Return Policy.

8. Shipping Charges

If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by NexaKart.
For other approved returns, shipping charges may be deducted from the refundable amount where applicable.

9. Contact Us

If you have any questions regarding our Return Policy, please contact us:

NexaKart.org
Second Floor, Office No. 1,
Shree Siddheshwar Plaza,
New VIP Road,
Vadodara – 390025,
Gujarat, India

Phone: +91 75675 74758
Email: Support@nexasofttechnology.com
Working Hours: Monday – Sunday | 9:00 AM – 8:00 PM

Last Updated: July 2026